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Return policy


Please keep your original packaging box for any electric bike or bicycle for at least 15 days after delivery for any potential returns.

If you throw away the packaging and wish to receive a new one from us, this will be charged 50€.



1) 15 days after receipt of the package, returns are no longer accepted.

2) A return is made only if the bike has not been used

3) The customer bears the transport costs of delivery and return up to €300.

4) Returns of the following items are not accepted:

     -all accessories

     -The batteries

5) Items damaged in transit:

     If the package is damaged on arrival, we invite you to take photos or video and communicate them to us as soon as possible (less than 3 days after receipt) here:


In this case only, you will be refunded the amount in full.


Return procedure:

a) Before any return, the customer must imperatively notify HYLAHOP.

b) If the return has been approved by HYLAHOP, the customer is responsible for organizing the return to this address:

c) We proceed with the refund once the package has been received and inspected.

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